First State Home Health Care, Inc. & First State Hospice Care, Inc. (“we”, “our” or “us”)

NOTICE OF PRIVACY PRACTICES

Effective Date: August 8, 2016

Revised: June 1, 2024

THIS NOTICE DESCRIBES HOW HEALTH CARE INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We are required by the Health Insurance Portability and Accountability Act of 1996, and the Health Information Technology for Economic and Clinical Health Act (found in Title XIII of the American Recovery and Reinvestment Act of 2009) (collectively referred to as “HIPAA”), as amended from time to time, to maintain the privacy of individually identifiable patient health information (this information is “protected health information” and is referred to herein as “PHI”). We are also required to provide patients with a Notice of Privacy Practices regarding PHI. We will only use or disclose your PHI as permitted or required by applicable state and federal law. This Notice applies to your PHI under our control including the medical records generated by us.
We understand that your health information is highly personal, and we are committed to safeguarding your privacy. Please read this Notice of Privacy Practices thoroughly. It describes how we will use and disclose your PHI.
This Notice applies to the delivery of health care by our medical staff at our agenc(ies).

  1. Permitted Use or Disclosure
  2. Treatment: We will use and disclose your PHI to provide, coordinate, or manage your health care and related services to carry out treatment functions. The following are examples of how we will use and/or disclose your PHI:
    i. To your attending physician, consulting physician(s), and other health care providers who have a legitimate need for such information in your care and treatment.
    ii.    To coordinate your treatment (e.g., appointment scheduling) with us and other health care providers such as name, address, employment, insurance carrier, etc.
    iii.    To contact you as a reminder that you have an appointment for treatment or medical care at your place of residence or stay.
    iv.    To provide you with information about treatment alternatives or other health-related benefits or services.
    v.    If you are an inmate of a correctional institution or under the custody of a law enforcement officer, we will disclose your PHI to the correctional institution or law enforcement official.
  3. Payment: We will use and disclose PHI about you for payment purposes. The following are examples of how we will use and/or disclose your PHI:
    i.    To an insurance company, third party payer, third party administrator, health plan or other health care provider (or their duly authorized representatives) for payment purposes such as determining coverage, eligibility, pre-approval / authorization for treatment, billing, claims management, reimbursement audits, etc.
    ii.    To collection agencies and other third parties engaged in obtaining payment for care.
  4. Health Care Operations: We will use and disclose your PHI for health care operations purposes. The following are examples of how we will use and/or disclose your PHI:
    i.    For case management, quality assurance, utilization, accounting, auditing, discharge planning, population health activities relating to improving health or reducing health care costs, education, accreditation, licensing, and credentialing activities.
    ii.    To consultants, accountants, auditors, attorneys, transcription companies, information technology and cloud storage providers, etc.
  5. Other Uses and Disclosures: As part of treatment, payment, and health care operations we may also use your PHI for the following purposes:
    i.    Fundraising and Marketing Activities: we will use and may also disclose some of your PHI, including to a related foundation, for certain fundraising and marketing activities. For example, we may use or disclose your demographic information, your treatment dates of service, treating physician information, department of service and outcomes information and may ask you for a monetary donation. Any fundraising and marketing communication sent to you will let you know how you can exercise your right to opt-out of receiving similar communications in the future.
    ii.    Medical Research: We will use and disclose your PHI in a permitted manner to medical researchers who request it for approved medical research projects. Researchers are required to safeguard all PHI they receive.
    iii.    Information and Health Promotion Activities we will use and disclose some of your PHI for certain health promotion activities. For example, your name and address may be used to send you general newsletters or specific information based on your own health concerns.
  6. More Stringent State and Federal Laws: Some state laws are more stringent than HIPAA in several areas. Certain federal laws also are more stringent than HIPAA. We will continue to abide by these more stringent state and federal laws.
  7. More Stringent Federal Laws: The federal laws include applicable internet privacy laws, such as the Children’s Online Privacy Protection Act and the federal laws and regulations governing the confidentiality of health information regarding alcohol and substance abuse treatment.
  8. More Stringent State Laws: State law is more stringent when the individual is entitled to greater access to records than under HIPAA. State law also is more restrictive when the records are more protected from disclosure by state law than under HIPAA.
  9. Health Information Exchange: We share your health records electronically or otherwise with Health Information Exchanges (“HIEs”) that exchange health records with other HIEs. We also use data exchange technology (such as direct messaging services, health information services provider (“HISP”), and provider portals) with its Electronic Health Record (“EHR”) to share your health records for permitted purposes including continuity of care and treatment. HIEs and data exchange technology enable the sharing of your health records to improve the quality of health care services provided to you (e.g., avoiding unnecessary duplicate testing). The shared health records will include, if applicable, sensitive diagnoses such as HIV/AIDS, sexually transmitted diseases, genetic information, mental health, and alcohol/substance abuse, etc. HIEs and data exchange technology providers function as our business associate and, in acting on our behalf, they will transmit, maintain and store your PHI for treatment, payment and health care operations and other permitted purposes. HIEs and data exchange technologies are required to implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality and integrity of your medical information. Applicable law may provide you rights to restrict, opt-in, or opt-out of HIE(s). For more information please contact our office at 989-771-2100, or you can email us at info@firststatehhc.com.
  10. Permitted Use or Disclosure with an Opportunity for You to Agree or Object
  11. Family/Friends: We will disclose PHI about you to a friend or family member who is involved in or paying for your medical care. You have a right to request that your PHI not be shared with some or all your family or friends. In addition, we will disclose PHI about you to an agency assisting in disaster relief efforts so that your family can be notified about your condition, status, and location.

III.    Use or Disclosure Requiring Your Authorization

  1. Marketing: Subject to certain limited exceptions, your written authorization is required in cases where we receive any direct or indirect financial remuneration in exchange for making the communication to you which encourages you to purchase a product or service or for a disclosure to a third party who wants to market their products or services to you.
  2. Research: We will obtain your written authorization to use or disclose your PHI for research purposes when required by HIPAA or clinical research laws and regulations.
  3. Sale of PHI: Subject to certain limited exceptions, disclosures that constitute a sale of PHI require your written authorization.
  4. Other Uses and Disclosures: Any other uses or disclosures of PHI that are not described in this Notice of Privacy Practices may require your written authorization (if not otherwise permitted by HIPAA). Written authorizations will let you know why we are using your PHI. You have the right to revoke an authorization at any time.
  5. Use or Disclosure Permitted or Required by Public Policy or Law without your Authorization
  6. Law Enforcement Purposes: We may disclose your PHI for law enforcement purposes as permitted by law, such as identifying a criminal suspect or a missing person or providing information about a crime victim or criminal conduct affecting you.
  7. Required by Law: We will disclose PHI about you when required by federal, state, or local law. Examples include disclosures in response to a court order / subpoena, mandatory state reporting (e.g., gunshot wounds, victims of child abuse or neglect), government investigations, or information necessary to comply with other laws such as workers’ compensation or similar laws. We will report drug diversion and information related to fraudulent prescription activity to law enforcement and regulatory agencies.
  8. Public Health Oversight or Safety: We will use and disclose PHI to avert a serious threat to the health and safety of a person or the public. Examples include disclosures of PHI to state investigators regarding quality of care or to public health agencies regarding immunizations, communicable diseases, etc. Our Health Ministry will use and disclose PHI for activities related to the quality, safety or effectiveness of FDA regulated products or activities, including collecting and reporting adverse events, tracking, and facilitating in product recalls, etc.
  9. Coroners, Medical Examiners, Funeral Directors: We will disclose your PHI to a coroner or medical examiner. For example, this will be necessary to identify a deceased person or to determine a cause of death. We may also disclose your medical information to funeral directors as necessary to carry out their duties.
  10. Organ Procurement: We will disclose PHI to an organ procurement organization or entity for organ, eye, or tissue donation purposes.
  11. Specialized Government Functions: We will disclose your PHI regarding government functions such as military, national security and intelligence activities. We will use or disclose PHI to the Department of Veterans Affairs to determine whether you are eligible for certain benefits.
  12. Immunizations: We will disclose proof of immunization to a school where the state or other similar law requires it prior to admitting a student.
  13. Your Health Information Rights
    You have the following individual rights concerning your PHI:
  14. Right to Inspect and Copy: Subject to certain limited exceptions, you have the right to access your PHI and to inspect and copy your PHI as long as we maintain the data.

If we deny your request for access to your PHI, we will notify you in writing with the reason for the denial. For example, you do not have the right to psychotherapy notes or to inspect the information which is subject to law prohibiting access. You may have the right to have this decision reviewed.

You also have the right to request your PHI in electronic format in cases where we utilize electronic health records. You may also access information via patient portal if made available by us.

You will be charged a reasonable copying fee in accordance with applicable federal or state law.

  1. Right to Amend: You have the right to amend your PHI for as long we maintain the data. You must make your request for amendment of your PHI in writing to info@firststatehhc.com or to our office at 4798 Wenmar Dr, Saginaw, MI 48604 including your reason to support the requested amendment.

However, we will deny your request for amendment if:

  1. We did not create the information;
    ii.    The information is not part of the designated record set;
    iii.    The information would not be available for your inspection (due to its condition or nature); or
    iv.    The information is accurate and complete.

If your request for changes in your PHI is denied, the we will notify you in writing with the reason for the denial. We will also inform you of your right to submit a written statement disagreeing with the denial. You may ask that we include your request for amendment and the denial any time that we subsequently disclose the information that you wanted changed. We may prepare a rebuttal to your statement of disagreement and will provide you with a copy of that rebuttal.

  1. Right to an Accounting: You have a right to receive an accounting of the disclosures of your PHI that we have made, except for the following disclosures:
  2. To carry out treatment, payment, or health care operations;
    ii.    To you;
    iii.    To persons involved in your care;
    iv.    For national security or intelligence purposes; or
    v.    To correctional institutions or law enforcement officials.

You must make your request for an accounting of disclosures of your PHI in writing to us to info@firststatehhc.com or, to us at 4798 Wenmar Dr, Saginaw, MI 48604.

You must include the time period of the accounting, which may not be longer than 6 years. Once during in any 12-month period, we will provide you with an accounting of the disclosures of your PHI at no charge. Any additional requests for an accounting within that time period will be subject to a reasonable fee for preparing the accounting.

  1. Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI to carry out treatment, payment or health care operations functions or to prohibit such disclosure. However, we will consider your request but are not required to agree to the requested restrictions.
  2. Right to Request Restrictions to a Health Plan: You have the right to request a restriction on disclosure of your PHI to a health plan (for purposes of payment or health care operations) in cases where you paid out of pocket, in full, for the items received or services rendered. Such requests will be honored.
  3. Right to Confidential Communications: You have the right to receive confidential communications of your PHI by alternative means or at alternative locations. For example, you may request that we only contact you at work or by mail. If you have provided your email, we may contact you via that email unless you request an alternate means of contact.
  4. Right to Receive a Copy of this Notice: You have the right to receive a paper copy of this Notice of Privacy Practices, upon request.
  5. Breach of Unsecured PHI
    If a breach of unsecured PHI affecting you occurs, we are required to notify you of the breach. Such notice may be provided by our business associate on our behalf.

VII.    Sharing and Joint Use of Your Health Information
We and our medical and administrative staff use your PHI for treatment, payment and/or for the health care operations permitted by HIPAA with respect to our mutual patients. In the course of providing care to you and in furtherance of our mission to improve the health of the community, we will share your PHI with other organizations and providers who have agreed to abide by the terms described below:

  1. Health Care Staff We and our health care staff participate together in an organized health care arrangement to deliver health care to you. Both we and the health care staff have agreed to abide by the terms of this Notice with respect to PHI created or received as part of delivery of health care to you by us. We and health care staff will access and use PHI to fulfill our mission, including assessing and improving the quality of care.
  2. Business AssociatesWe will share your PHI with business associates and their subcontractors contracted to perform business functions on our behalf.
  3. Your Health Care Providers and Care Coordinators We share your PHI with other health care providers and care coordinators who work together to provide treatment, obtain payment, and conduct health care operations. Your PHI is shared electronically in multiple ways with providers involved in the delivery of care and care coordination. Your PHI may be shared via a direct connection to the electronic health record system of other providers. Your PHI may be shared in a health information exchange or via technology that enables downstream providers and care coordinators to obtain your information. Your PHI may be shared via secure transmission to other providers’ inboxes.

VIII.    Changes to this Notice. We will abide by the terms of the Notice currently in effect. We reserve the right to make material changes to the terms of this Notice and to make the new Notice provisions effective for all PHI that it maintains. We will provide all revised Notices at our public website. You can also ask for a current copy of the Notice at any time.

Complaints. If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing directly to info@firststatehhc.com or to us at 4798 Wenmar Dr, Saginaw, MI 48604.

  1. You will not be retaliated against for filing any complaint.

Privacy Official – Questions / Concerns / Additional Information. If you have any questions, concerns, or want further information regarding the issues covered by this Notice of Privacy Practice or seek additional information regarding our privacy policies and procedures, please contact us at 989-771-2100, or you can email us at info@firststatehhc.com.